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Frequently Asked Questions (FAQs)

Below some of the most commonly asked questions from our customers. If you don't find the answers you need here, please email us. We will update this list often in order to provide you with answers to your questions.

If my cage does not have asembly instructions, where can I find them?
Because we import all of our cages, sometimes they do not include assembly instructions in the box. We have an archive of some common cage assembly instructions at this link: http://www.thecagewarehouse.com/images/diagrams/


Are your cages safe for my Pet?
Yes. The health, safety, and comfort of your pet is our utmost concern. All of our cages are sprayed with only safe, non-toxic paints and powder-coating, and tested for lead and zinc. All cages are constructed of wrought-iron (unless specified otherwise).

Do you sell parts or hardware for cages?
Other than the perches, swings, and toys listed on this website, we do not sell parts for cages. All cages are packed complete and cannot be disassembled. We sell only complete, packaged cages.

Can I pay by money order?
Yes. Once you choose the item(s) you would like, send your money order and an itemized list (including part numbers AND colors) to:


The Cage Warehouse
40 West Baseline Rd., Suite 101
Mesa, AZ 85210

Be sure to include a complete shipping address AND PHONE NUMBER. Your item(s) will ship as soon as payment is received. If you provide an email address we will notify you of the shipping status of your order.

Do you ship internationally?
At this time, we do not ship outside of the domestic United States. We also do not ship to Hawaii, Puerto Rico, or Alaska due to the costs of air freight to these locations.

Do you have a printed catalogue?
This website represents our entire product offering. Because we place such emphasis on immediate shipping, we limit the items presented to only those that we have in stock and ready for shipping. In order to ensure the most competitive pricing available, we have concentrated our marketing efforts primarily on this website. As new products become available to us, they will be available to our customers online.

What type of locks are on your cages?
All of our wrought iron cages feature a hook and latch system coupled with gravity locks to prevent your birds from opening the door from the inside. A gravity lock slides down over the top of the door frame so that the door cannot be opened. Our hook and latch system has been time-tested as being durable and long-lasting, unlike some more complex spring lock systems, which generally wear out in about a year and cannot be replaced.

door latch small        gravitylatch

What if my cage is damaged during shipping?
If you receive your cage damaged, please DO NOT RETURN IT TO US until you have contacted us and requested a Return Merchandise Authorization. Due to the costs of shipping, most times it is more efficient to send out a replacement panel or part for your cage and have you keep or discard the damaged items.

Do your cages have removable trays and bottom grates?
All of our wrought iron cages feature removable bottom pans and bottom grates. This ensures easy and proper cleaning.

Is my information safe if I use my credit card to pay online at your site?
Once you have selected an item for your shopping cart and proceeded to the "checkout" screen, you will notice a lock appear in the bottom right corner of your web browser. In addition, the web address shown in your browser will change from "http://...." to "https://...". This indicates that you are now in a secure site. This security is attained through digital encryption, which can only be deciphered by a certified digital key. Most e-commerce websites work this way, and it ensures that your information is protected while being transferred.

After we receive your order, our entire fulfillment process is done without producing any paper copies of your information. Once your order has been shipped and charged, your credit card information is permanently "masked" in our system.

Can I call you with questions?
Unlike retail pet shops, our business is run completely online. This is the only way we can provide the same high-quality cages to you at wholesale price levels. This means we do not have a brick-and-mortar store, or the overhead of an office or staff. This is a family business, and all we do is import cages and ship them to you. Therefore email is always the best form of communication, since it allows us to answer your questions promptly without the complications of differing time zones and work schedules. If you do need to contact us by phone for any reason, please call us at 1-234-PET-CAGE.


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